Frequently Asked Questions
We offer two plans: a Monthly Plan at $15/month and a Yearly Plan at $144/year (a 20% discount off the regular $180/year rate). Both plans include unlimited email addresses, unmetered storage, unlimited databases, unlimited domains, and 24/7 support.
While we strive for 100% uptime (as per our tagline, "our servers are never down"), we do not guarantee uninterrupted service. Downtime may occur due to maintenance, technical issues, or events beyond our control (e.g., natural disasters, cyberattacks). However, we work hard to minimize any disruptions.
Yes! We offer a 30-day money-back guarantee for new customers. If you’re not satisfied within the first 30 days of your initial subscription, you can request a full refund by contacting our support team. Refunds are processed within 7-10 business days and apply only to hosting fees (not additional services or domain registration fees).
No, our hosting services are not HIPAA compliant. You may not use our services to store or process protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). You are responsible for ensuring compliance with applicable regulations if you handle such data.
You may not use our hosting services for hosting adult content, distributing pirated software, engaging in illegal activities (e.g., hacking, phishing, malware), or any activity that violates local, state, national, or international laws. We also monitor CPU, bandwidth, and disk usage to ensure fair resource allocation. For full details, see our Terms of Use.
Once your account is set up, you can access your cPanel from the user dashboard. You’ll find your cPanel username and a link to log in. If you don’t see this information, please create a support ticket, and we’ll assist you.
We currently accept payments via Stripe (credit/debit card). If you’d prefer to use PayPal or another payment method, please contact support, and we’ll do our best to accommodate you.
You can contact our support team by creating a ticket from your user dashboard or by using the Contact Us form. We also provide 24/7 support via email at support@powerwh.com.
Have more questions? Contact us!